Terms and Conditions
Terms and Conditions
Introduction
Welcome to Houses of Treasures Gallery Café, operated by Swastik Antiques and Café Private Limited (referred to as "we", "our", "us"). These terms and conditions ("Terms") govern your use of our website and services, both online and offline. By accessing our website or visiting our store, you agree to comply with and be bound by these Terms.
1. Definitions
- Website: Refers to www.housesoftreasures.com
- Services: Includes all products and services offered by us, both online and offline.
- User: Refers to anyone who visits our website or uses our services.
2. Use of Website
Eligibility
You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you are of legal age to form a binding contract with us.
License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal and non-commercial purposes. You agree not to:
- Modify, distribute, or reproduce any content from our website.
- Use our website for any unlawful purposes.
- Interfere with or disrupt the operation of our website.
3. Products and Services
Description
We strive to provide accurate descriptions of our products and services. However, we do not warrant that the descriptions, pricing, or other content available on our website are accurate, complete, reliable, current, or error-free.
Availability
All products and services are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
4. Orders and Payments
Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.
Pricing
All prices are listed in INR and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which will be added to your total amount due.
Payment
We accept various forms of payment, including credit cards, debit cards, and online payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
5. Shipping and Returns
Shipping
We aim to process and ship orders promptly. Shipping times may vary based on your location and the availability of products. We are not responsible for delays caused by shipping carriers or other factors beyond our control.
Returns
We accept returns within 14 days of purchase for a full refund or exchange, subject to the following conditions:
- Items must be returned in their original condition and packaging.
- Proof of purchase is required.
- Certain items, such as custom-made or personalized products, may not be eligible for return.
6. Privacy
Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
8. Indemnification
You agree to indemnify, defend, and hold harmless Houses of Treasures Gallery Café, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our website or services, your violation of these Terms, or your violation of any third-party rights.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana, India.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of changes constitutes your acceptance of the modified Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- Email: info@housesoftreasures.com
- Phone: +91-9310058945
- Address: Houses of Treasures Gallery Café,Shop no. 66, High Street 52, Sector 52, Huda Market, Gurugram-122003, Haryana, India
-Registered Office: DSM529,
5th Floor, DLF Tower, 15 Shivaji Marg, Moti Nagar, West Delhi, Delhi-110015
Thank you for choosing Houses of Treasures Gallery Café. We look forward to serving you both online and offline.
Return and Refund Policy
Introduction
At Houses of Treasures Gallery Café, operated by Swastik Antiques and Café Private Limited, we strive to ensure that our customers are satisfied with their purchases. Our return and refund policy is designed to provide clarity on the conditions and process for returns and refunds for products bought from our antiques gallery, café, and more, both online and offline.
1. General Return Policy
Eligibility for Returns
- Time Frame: Items must be returned within 14 days from the date of purchase.
- Condition: Items must be returned in their original condition, unused, unwashed, and in the original packaging with all tags and labels attached.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom-made or personalized products
- Perishable goods (e.g., food items from our café)
- Gift cards
- Final sale items or clearance items
2. Return Process
Online Purchases
1. Initiate Return: Contact our customer service team at info@housesoftreasures.com
or contact: +91-9310058945 to initiate the return process. Provide your order number and reason for the return.
2. Return Authorization: Our team will provide you with a return authorization number and return shipping instructions.
3. Pack and Ship: Securely pack the item in its original packaging and include the return authorization number. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Offline Purchases
1. Initiate Return: Visit our physical store with the item and the original receipt.
2. Inspection: Our staff will inspect the item to ensure it meets the return eligibility criteria.
3. Approval: Once approved, you can choose between a refund to your original payment method or an exchange for another item.
3. Refund Policy
Refund Method
- Original Payment Method: Refunds will be processed to the original payment method used at the time of purchase.
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. It may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds
Partial refunds may be issued for items that are returned after the 14-day period or items that are not in their original condition, missing parts, or damaged for reasons not due to our error. The amount of the partial refund will be determined on a case-by-case basis.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@houseoftreasures.com or Contact: +91-9310058945. We will arrange for a replacement or a full refund, including return shipping costs.
5. Exchange Policy
- Eligibility: Items eligible for exchange must meet the same criteria as those eligible for return.
- Process: Follow the same steps outlined in the return process. Once the returned item is received and inspected, you will receive a store credit or exchange for another item of equal or lesser value.
6. Contact Us
If you have any questions or need assistance with your return or refund, please contact us:
- Email: info@housesoftreasures.com
- Phone: +91-9310058945
- Address: Houses of Treasures Gallery Café, Shop no. 66, High Street 52, Sector 52, Huda Market, Gurugram-122003, Haryana , India
Thank you for shopping at Houses of Treasures Gallery Café. We appreciate your business and look forward to serving you again.
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Sister Concern of http://www.swastikplasticizer.com/
